Anna Party Rentals Policies

1. Booking & Payments

A minimum 50% retainer is required to reserve.

Bookings are confirmed only after the retainer is received.

Full payment is required for bookings made within 7 days of the event.

A conversation is not a reservation and does not guarantee availability.

The remaining balance is due 4 days before delivery. It is your responsibility to ensure full payment is made on time.

Only fully paid reservations are included in the delivery schedule and loaded for delivery. No payment, no delivery, no exceptions.

2. Delivery & Pickup

We deliver and pick up on the same day unless otherwise arranged.

A delivery fee applies, but pickup is free.

A $100 per hour late pickup fee applies after 11:00 PM (Mon-Sat) and after 10:00 PM (Sun).

3. Cancellations & Refunds

Cancellations must be made at least 2 weeks in advance for a partial refund.

No refunds for cancellations made after the required timeframe.

4. Rental Usage & Responsibility

All rentals must be returned in the same condition they were delivered.

The client is responsible for any damages, lost, or stolen items and will be charged a replacement fee.

Rentals should not be left outdoors overnight .

5. Weather Policy

Clients should have a backup plan in case of bad weather.

Outdoor rentals should be protected from extreme weather conditions.

6. Payment Methods

We accept the following payment methods:

Cash (in person)

Credit/Debit Cards

Zelle

AfterPay/Klarna

7. Liability

Anna Party Rentals is not responsible for any injuries, accidents, or damages caused during the rental period.

The client assumes full responsibility for the safety of guests using rented items.

By booking with Anna Party Rentals, you agree to these policies. If you have any questions, feel free to contact us!